90% of users problems have been solved by visiting our Frequently Asked Questions.

About VEDA FAQ

General questions about VEDA

Why should I buy your laptop instead of the branded systems like HP, Dell etc?
Where do we get drivers for your machines?
What kind of after sales support does VEDA offer?
Does VEDA have a Payment Plan for purchase of their products?
What is the battery life span of VEDA laptops?
Can VEDA computers be built to customer’s specification?
Where can I buy a VEDA?

Why should I buy your laptop instead of the branded systems like HP, Dell etc?

VEDA delivers to you Premium Products that compare with other brand PC’s. VEDA has carefully done its research to enhance its PC’s look, feel and performance for the average Nigerian consumer. VEDA Care’s warranty and support policies also make you feel relaxed as our customer care is 1 in a million in Nigeria. VEDA products also come preloaded with a free resources and multimedia application called QUEST. It is your one stop hub for business information, entertainment, communication, education, religious books and many more. It gives you the stimulation of online presence even when you are offline.
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Where do we get drivers for your machines?

Our PC’s come with a driver installation CD’s. Have you misplaced it? Not to worry VEDA provides support online. For our entire product driver’s click here to go to our Download Drivers page.
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What kind of after sales support does VEDA offer?

Every VEDA product has one year warranty (labor and parts) inclusive that seems to last like a life time because even after it expires, we offer you unbelievable after sales service that helps us help you pamper your product keeping it in top notch condition always. You can contact a VEDA clicking here to advance to our Contact page.
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Does VEDA have a Payment Plan for purchase of their products?

You can definitely buy a VEDA laptop with a payment plan spread over 24 months. Click here for more information.
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What is the battery life span of VEDA laptops?

VEDA laptops have a life span of 3hours.
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Can VEDA computers be built to customer’s specification?

Yes, computers can be built to customer specification through the use of VEDA’s e-commerce website which will be up and running soon.
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Where can I buy a VEDA?

You can buy a VEDA PC buy calling any of these numbers +234 (1) 4488332-3 or you can buy from our Resellers.
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Technical FAQ

Technical questions about VEDA products

My laptop will not turn on?
My laptop will not wake up from hibernation.
My Laptop types numbers instead of letters.
Will Not Shut Down Completely
How can I protect my computer from power surges?
Actual battery operating time is shorter than expected.
The sound cannot be heard or the volume is very low.
The CD/DVD cannot be read.
The CD/DVD tray will not open when there is a disc in the tray.
The system freezes or the screen goes dark.
The Wireless LAN/Bluetooth/3.5G modules cannot be detected.
The PC Camera module cannot be detected.
A file cannot be copied to/from a connected Bluetooth device.

My laptop will not turn on?

Plug the laptop into an electrical port using the AC adaptor and try to turn it on
If the laptop powers on, the batteries may simply need recharging
If the laptop does not turn on:

Remove all batteries from the laptop (be very careful not to break the release clips)
Connect the AC adapter to the laptop and connect to a power outlet
Try to turn on the laptop
If it appears the laptop is starting up but the display is blank:
1. Check to make sure the monitor is not set to another display device – FN+ F7
Reinsert the batteries while the laptop is powered on

If all the above fails? contact VEDA.
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My laptop will not wake up from hibernation.

Try pushing the space bar. If the laptop remains asleep (the power light is on, but the screen is dark.
Press the silver power button and the laptop should resume.
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My Laptop types numbers instead of letters.

Press the Function key (Fn) and NumLock key. This should unlock the function keys and you should be able to type normal characters.
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Will Not Shut Down Completely.

Turn off the laptop manually by holding down the power button on the laptop. This should be the last resort to your problem as this is not a good practice. You should always shut down properly.
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How can I protect my computer from power surges?

Actual battery operating time is shorter than expected.

The battery has not been fully discharged before being recharged. Make sure the battery is fully discharged and recharge it completely before reusing see Power Options have been disabled. Go to the Control Panel in Windows and re-enable the options. A peripheral device/USB device/ExpressCard is consuming a lot of power. Turn off/remove the unused device to save power.
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The sound cannot be heard or the volume is very low.

The volume might be set too low. Check the volume control in the Volume Control Panel in the Windows taskbar, or use the key combination Fn + F5 and F6 to adjust.
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The CD/DVD cannot be read.

The CD/DVD is dirty. Clean it with a CD/DVD cleaner kit.
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The CD/DVD tray will not open when there is a disc in the tray.

The CD/DVD is not correctly placed in the tray. Gently try to remove the disc using the eject hole. The eject hole is a small hole found on the face of your CD/DVD ROM, use a small pin to poke and your device will open.
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The system freezes or the screen goes dark.

The system’s powers saving features have timed-out. Use the AC/DC adapter, press the sleep (Fn + F4) key combination, or press the power button if no LEDs are lit.
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The Wireless LAN/Bluetooth/3.5G modules cannot be detected.

The modules are off. Check the LED indicator and/or function key indicator to see if the WLAN/Bluetooth/3.5G module is on or off. If the LED indicator is off, then press the Fn + F11 (WLAN), Fn+ F12 (Bluetooth) or Fn + (3.5G) key combination(s) in order to enable the modules.
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The PC Camera module cannot be detected.

The module is off. Press the Fn + F10 key combination in order to enable the module. Run the BisonCap program to view the camera picture.
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A file cannot be copied to/from a connected Bluetooth device.

The transfer of data between the computer and a Bluetooth enabled device is supported in one direction only (simultaneous data transfer is not supported). If you are copying a file from your computer to a Bluetooth enabled device, you will not be able to copy a file from the Bluetooth enabled device to your computer until the file transfer process from the computer has been completed.
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